Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") form a binding agreement between you and Professional Passport LLC, a Wyoming limited liability company doing business as Professional Passport ("Professional Passport", "we", "us"). By creating an account, submitting an application, or using our services in any way, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our service.

2. Description of services

Professional Passport is a private document-preparation service. We help you prepare, validate, and get your application ready to submit for U.S. passports (new, renewal, child, lost/stolen, name change) and travel visas / authorizations; where delivery services are involved, they are provided by independent third-party registered couriers. Our service includes:

• AI-assisted form preparation
• Document review and validation (manual + AI)
• Step-by-step guidance for submitting your application to the relevant government or partner agency
• Status tracking and customer support
• Optional third-party delivery handling and in-person agency representation (Premier and Emergency tiers)

3. We are not the government

Professional Passport (Professional Passport LLC) is a private company. We are not affiliated with, endorsed by, or operated by the U.S. Department of State or any government agency or authority. All government services we help with are also available directly from the official agency, often at lower or no service-fee cost. Our fee is for the service work we do — preparation, validation, submission guidance, and support.

Official websites:

• Passport: travel.state.gov

4. Eligibility & accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. Parents and legal guardians may submit applications for minor children using their own account.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately at hello@propassport.org if you suspect unauthorized access.

5. Your obligations

By using our service, you agree to:

• Provide truthful, accurate, and complete information.
• Submit only documents that are genuinely yours (or, for child applications, your dependent's).
• Not submit forged, altered, or fraudulent documents. Submitting fraudulent documents to a government agency is a federal crime.
• Respond to our requests for clarification or additional documents in a reasonable time.
• Not use our service to violate any law, including immigration or export-control laws.
• Not attempt to interfere with, reverse-engineer, or disrupt our service.

6. Fees & payment

Our pricing is published on our pricing page. Each application has two fee components:

• Service fee: what you pay Professional Passport for our work. Set by tier (Smart, Fast Track, Premier, Emergency).
• Government fee: what the relevant agency charges. Passed through at cost — we do not mark up government fees.

Payment is processed by Stripe at the time of submission. By providing payment information, you authorize us to charge your payment method for the total amount shown at checkout, including any optional add-ons or upsells you select.

For Premier and Emergency tiers, we may charge incidental costs (third-party delivery shipping, agency appointment fees, etc.) at cost; these will be itemized and disclosed before billing.

7. Refunds

Detailed terms are in our Refund Policy. In summary:

• If we determine you are ineligible before submission, we refund your service fee in full (government fee may or may not be refundable depending on whether the agency has been charged).
• If you cancel before we begin work, we refund your service fee in full.
• If we have already begun work but the application is not yet submission-ready, we may refund a prorated service fee depending on work completed.
• Once you submit your application to the government, service fees are generally non-refundable, since the work has been performed. Government processing outcomes (approvals, denials, delays) are outside our control.
• If we make a material error that causes a rejection, we will prepare and provide a corrected submission-ready application at no additional service-fee cost.

8. Service limitations

We cannot guarantee that the government will approve your application or process it on any particular timeline. Government processing times depend on staffing, system status, and policy decisions outside our control. The processing times listed on our processing times page are the agency's published estimates, not guarantees.

We may decline to provide services to you for any reason, including suspected fraud, prior policy violations, or our determination that we cannot reasonably help with your specific situation. If we decline before performing work, we refund any payment in full.

Our service is currently available to U.S. residents and U.S. citizens (or eligible permanent residents/lawful immigrants for relevant programs).

9. Intellectual property

The Professional Passport website, software, content, branding, and trademarks are owned by Professional Passport LLC and protected by intellectual-property law. You may not copy, modify, distribute, sell, or reverse-engineer any part of our service without our written permission.

The data and documents you submit to us remain yours. By submitting them, you grant us a limited license to process them for the purpose of providing our service to you.

Government form names (DS-11, DS-82, etc.) and agency names are trademarks of their respective owners and are used here for identification only.

10. Disclaimer of warranties

OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY GOVERNMENT APPLICATION WILL BE APPROVED OR PROCESSED WITHIN ANY SPECIFIC TIMEFRAME.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROFESSIONAL PASSPORT AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST TRAVEL OPPORTUNITIES, OR LOST DATA — ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OUR SERVICE IS LIMITED TO THE GREATER OF (a) THE TOTAL FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Professional Passport from any claims, losses, damages, liabilities, and expenses (including reasonable attorney fees) arising from your violation of these Terms, your submission of false or fraudulent information, or your violation of any law or third-party right.

13. Dispute resolution

Before filing any formal claim, you agree to first contact us at legal@propassport.org to attempt informal resolution. Most disputes can be resolved this way.

If informal resolution fails, you and Professional Passport agree to resolve disputes through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in the State of Wyoming — except that either party may bring an individual action in small-claims court for matters within that court's jurisdiction.

Class-action waiver: you and Professional Passport agree that disputes will be resolved on an individual basis only. You waive any right to bring or participate in a class, collective, or representative action.

You may opt out of arbitration by emailing legal@propassport.org within 30 days of first accepting these Terms. The opt-out must include your name, account email, and a clear statement that you wish to opt out of arbitration.

14. Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Any litigation not subject to arbitration will be filed exclusively in the state or federal courts located in the State of Wyoming, and you consent to the personal jurisdiction of those courts.

15. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you by email and update the "Last updated" date above. Continued use of our service after the change constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Contact us at:

• Email: legal@propassport.org